No surprises
From The First Call to A Finished Job
Here is exactly what happens when you call Fire Starters Fireplace — from the moment Kathleen picks up to the moment your fireplace is running right.
How It Works
Every service call follows the same straightforward process. No guesswork, no runaround.
You Call or Submit a Request
Reach out by phone or through our contact form. You will speak with Kathleen — not a call center. She handles all scheduling personally and will ask a few quick questions about your fireplace and what you are experiencing.
Kathleen Schedules Your Appointment
Kathleen will find an appointment window that works for you and confirm the appointment. She will also give you an honest heads-up on travel time if you are in an outlying area — no surprise fees when the tech arrives.
Rick Arrives and Assesses
Rick arrives during your scheduled appointment window, introduces himself, listens to your concerns, and begins inspecting the appliance. He will explain what he is seeing and what he recommends — in plain language, not technical jargon.
Work Gets Done or You Get a Straight Answer
If the repair or service can be completed that visit, Rick does it. If parts are needed, Rick will explain what is required, review the expected cost, and discuss the next steps for completing the repair. No pressure, no upselling. If repair is not practical or parts are no longer available, Rick will explain your options.
Payment Is Due Upon Completion
Payment is collected at the completion of the service call. We accept cash, check, credit/debit card, Apple Pay, and Google Pay. Please ensure that someone who can make decisions is home or readily available during the appointment, and that someone is present to provide payment before the technician leaves.
Ready to Schedule?
Call Kathleen directly or submit a request and she will get back to you.